I'm an extremely happy new customer of Air Xperts, and we plan to shift our HVAC account away from a major DFW Metroplex operation to work with Air Xperts. They took amazing care of us, even working over the weekend and actually on Labor day. After arriving home to a malfunctioning AC unit, Austin answered my call on the 3rd ring at 8:30 on a Saturday night. I described the situation in detail and after he thoughtfully and patiently heard my explanation, we set an appointment for them to come 10 AM Sunday morning. Austin and Randall arrived right on time after a 20 minute heads-up courtesy call, and diagnosed that we needed to replace a major part. Austin gave a very clear and detailed explanation of the problem, going as far as to show me directly where the HVAC had failed. Not all companies/techs are this honest, so it was refreshing and I never once felt I couldn't trust Air Xperts. All said, it was obviously disappointing news, not to mention it seemed like our options to obtain the replacement part would be slim given the holiday weekend. Despite that, they came up with a solution, coordinating with my HVAC manufacturer, and had the necessary part in hand later that afternoon. I also got an update call the moment they had the part, giving me added peace of mind we were moving forward to a solution. They returned promptly Monday morning, Labor Day, and got right to work. They were an efficient team and everything is now working great. Their pricing was very fair in my opinion, and I strongly recommend this business.